Privacy Policy

1. Information We Collect

We collect the following categories of personal information:

Information you provide directly

• Name and email address (account creation, checkout, email signup)
• Shipping and billing address (checkout)
• Payment information (processed by our payment processor — we do not store card numbers)
• Order and transaction history
• Communications you send us (support emails, contact form submissions)

Information collected automatically

• Device information (browser type, operating system, device type)
• IP address and approximate location
• Pages visited, time spent, referring URLs (via analytics tools)
• Cookie data (see Section 4)

2. How We Use Your Information

We use collected information to:

• Process and fulfill orders, including order confirmation, shipping, and tracking communications
• Maintain your account and loyalty program balance
• Respond to customer service inquiries
• Send transactional emails (order confirmations, shipping notifications)
• Send marketing emails to subscribers who have opted in (you can unsubscribe at any time)
• Improve our website and product offerings through analytics
• Detect and prevent fraud and policy violations
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your information for purposes beyond those listed above without your consent.

3. Information Sharing

We share information only as necessary to operate our business:

• Shipping carriers (USPS, UPS, FedEx): name and address for delivery
• Payment processors: payment information for transaction processing (we do not store raw payment data)
• Email marketing platform (Klaviyo): email address and order data for transactional and marketing communications
• Analytics providers (e.g. Google Analytics): anonymized usage data
• Legal requirements: we may disclose information if required by law, court order, or to protect the rights and safety of Helixera Labs LLC or others

4. Cookies

Our website uses cookies — small text files stored on your device — for the following purposes:

• Essential cookies: Required for the website to function (cart, session, checkout)
• Analytics cookies: Help us understand how visitors use the site (pages visited, time on site)
• Marketing cookies: Enable targeted advertising and remarketing (only with your consent)

You can control cookie settings through your browser preferences. Disabling essential cookies may affect website functionality. See our Cookie Settings for more control options.

5. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, access-controlled storage for customer data
• Payment processing handled by PCI-DSS compliant processors — we do not store card numbers

No method of transmission or storage is 100% secure. We cannot guarantee absolute security but commit to industry-standard protections.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, plus additional periods required by law or legitimate business needs (e.g., tax records, fraud prevention). Typically:

• Order records: 7 years (tax and legal compliance)
• Account information: duration of active account + 2 years after closure
• Marketing preferences: until you unsubscribe or request deletion
• Analytics data: 26 months (Google Analytics default)

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Request deletion of your personal information (subject to legal retention requirements)
• Object to or restrict certain processing
• Data portability (receive your data in a structured format)
• Withdraw consent where processing is based on consent

To exercise any of these rights, email support@helixerapeptides.com with your request. We will respond within 30 days.

8. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect, use, and share
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale/Sharing: We do not sell personal information. You can opt out of sharing for cross-context behavioral advertising via our Cookie Settings
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To submit a CCPA/CPRA request, email support@helixerapeptides.com or use our Privacy Choices page.

9. Contact

For privacy questions, requests, or concerns:
Email: support@helixerapeptides.com
Helixera Labs LLC
helixerapeptides.com

We will respond to all privacy requests within 30 days.