Get in Touch —
We Respond Fast
Questions about an order, a compound, or our quality documentation — reach out directly. We respond to all inquiries within one business day, typically faster.
Contact Info
Reach Us Directly
We're a real team — not a chatbot or ticket queue. Every message goes to a person who can actually help.
For orders, COAs, wholesale, and general questions.
📞 Phone & Text
Call or text for urgent issues, Zelle payments, or phone orders. Mon–Fri 9am–5pm PST.
What to Include
Order Issues
Include your order number and photos of any damage. We resolve order issues same day during business hours.
Email us →COA Requests
Include the batch number from your vial label. COAs are sent at no charge, usually same day.
Request COA →Bulk & Wholesale
Include the compound(s) and estimated monthly volume. We follow up within 2 business days with pricing.
Wholesale Inquiry →Research Questions
Questions about a specific compound, mechanism, or protocol — include the compound name and your research objective.
Ask a Question →Self-Service Resources
These answer most common questions instantly — no wait required.
Peptide Guide
Reconstitution, storage, half-lives, COA reading — the practical guide.
Read the Guide →Order Tracking
Track your shipment via UPS with the number in your confirmation email.
Track Order →Safety & Handling
PPE, reconstitution, storage, and accidental exposure protocols.
Safety Guide →Response Times
Order Issues — Priority
Typically within a few hours during business hours. Always include your order number and photos if applicable.
COA Requests — Same Day
Send your batch number to info@helixeralabs.com. Most COAs are sent within hours.
General Inquiries — 1 Business Day
Mon–Fri 9am–5pm PST. Emails sent outside business hours are answered the next morning.
Bulk Pricing — 2 Business Days
We review wholesale inquiries and follow up with pricing and availability within 2 business days.
No returns accepted. All sales are final. If your order arrived damaged or incorrect, contact us within 48 hours — we will make it right. See our Refund Policy for details.